FREQUENTLY ASKED QUESTIONS

Who is Validential?

We’re accredited by the Better Business Bureau and are American Translator Association (ATA) members. We specialize in document translation and have delivered thousands of translations to satisfied customers from every corner of the globe. We have worldwide pool of professional, bilingual translators standing by to help you.

What are your rates?

We offer the best rates in the industry – only $24.99 per page for any language pair up to 250 words, then 10c/word after that. Your translation is certified and notarized, and has guaranteed acceptance for work, immigration or education purposes.

How long does it take?

Once we start your order, it typically takes 1-3 days to email you a draft. Standard mailing (if ordered) takes 3-5 business days.

What is a certified and notarized translation?

Certified and notarized translations are typically required for any translation used for immigration, work or education applications, as well as for passport or any kind of ‘official’ applications. United States Customs and Immigration Services (USCIS) require certified translations. Our certification relates to our independence from you (the client) as well as to the translation accuracy. Your translation is certified and notarized, and has guaranteed acceptance for work, immigration or education purposes.

What if I don’t like it?

Our services are backed by our Satisfaction Guarantee: If you’re not satisfied with your draft documents, simply cancel prior to mailing for a full refund (excluding rush fees).

How do I get started?

Simply email your documents to sales@validential.com. We’ll respond with a quote and if you like it we’ll email you an invoice you can pay securely online. Once payment is made your project is started.

I need it right away!

We have low-cost rush services available that can deliver your project in as little as 12 hours, complemented by rush mailing options. Email us your needs, or ask our chat team for a quote.

What if I have corrections or comments?

Just click on the link in our email to provide any corrections or comments. We’ll usually have an updated document back to you within hours. We’re not satisfied with the document until you are!

Is my translation certified?

Yes, your translation will be certified and have an original notary stamp and signature – ideal for work, immigration or education purposes.

Will my translation expire?

No – your translation does not expire.

Will the USCIS or my employer accept your documents

Yes – we guarantee it.

Will my evaluations be accepted by my school?

Yes – we guarantee it.

I ordered over four days ago – where’s my document?!

Sometimes our emails are caught in your spam folder, so check there first. If you don’t see anything there, just email us at support@validential.com and we’ll respond right away.

Where are you located?

We’re headquartered in Southern California, and serve customers throughout the US and Canada (and overseas too).

Other questions?

Email support@validential.com. We look forward to helping you!