Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) before using this website or any website (the “Sites”) operated by Validential Corp. (“us”, “we”, or “our”) and before ordering and/or purchasing any academic evaluation or document translation services from us (the “Services”). These Terms apply to all visitors, users and others who wish to access or use our Sites or order our Services. Your access to and use of the Sites or Services is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Sites or ordering our Services you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Sites or order our Services from us.
100% Acceptance Guarantee
We guarantee your translation will be accepted for immigration, continuing education or work purposes.
If it’s not, simply email us the reason here and mail your documents back within 90 days of order completion to 3334 East Coast Hwy #315, Corona del Mar, CA 92625. Your refund request will be processed upon receipt of your returned documents (please note that we do not refund expended mailing, scan, copy, processing or rush fees).
Standard delivery times to email your Draft order (as defined below) are typically 1-3 calendar days for translation orders. Rush production times are guaranteed and represent the production time required to email the Draft document/s to you. The delivery times for both Standard and Rush evaluation orders activated after office hours are counted from the next calendar day.
Standard mailing times are an estimated 5 business days within the US and 8-10 business days to Canada, and can take 2-3 week or more for other countries. Rush mailing times represent the guaranteed delivery time to you by your chosen mailing option (e.g. Fedex overnight or 2 Day Priority Mail), and are not guaranteed by us. We are not responsible for incorrect or incomplete mailing addresses provided by you, carrier delays, carrier non-delivery, returned mail. Delivery times for rush, overnight shipping or large orders may vary, and will be specified for you prior to payment. 2 Day ‘Priority Mail’ is an advertised USPS mailing service, and actual mailing times are between 1 and 3 business days depending on your location. We are not responsible for any variance in actual Priority Mail delivery times. If you have a deadline, please advise us prior to ordering so that we can recommend options to meet your delivery requirements.
We require you to respond to the emailed document draft/s we send to you (“Draft”) in order to finalize your order. We are not responsible for delays due to emails being routed to your spam/junk mail folder, or being stopped altogether by your email provider. If you do not respond to our Draft/s within five calendar days of them being emailed to you (according to our system logs), then you hereby agree that our Services were delivered timely and that you accept our Draft ‘as is’. We understand that unforeseen delays occur, and we will gladly (at no charge) make any needed edits to your unmailed Draft within 30 calendar days of emailing the Draft to you.
We operate within the PST time zone. You hereby agree that our system logs reflect the accurate and final history of events related to your order, including (but not limited to) the times and dates of: emailed Draft/s or scanned documents, mailing, correction requests, approval of Draft/s, sending of SMS notifications, and provision of your mailing address (if applicable). You may view your Order History at any time by clicking on the ‘status’ link contained within the order summary email we send to you after payment receipt and order activation.
Late Changes & Re-mailing
We email your Draft/s to you for the express purpose of your careful review of your documents prior to mailing your order. Changes requested after documents are finalized will be charged at $15 per edited document, and re-mailed orders will also be charged at the then-applicable mailing rate. This policy is enforced without exception, so please check your Draft/s carefully prior to approving them for mailing.
Consent to Receive SMS Notifications
Provision of your cell phone number represents your consent to receive SMS notifications from us related to your order status. You can cancel future messages at any time by replying to our text with ‘STOP’. Message and data rates may apply.
If you self-serve your order online and have not paid the correct fees for our Services, we will email you promptly regarding the issue. If you do not reply to our email within 48 hours (in order to expedite your order delivery) you hereby agree to us assigning your payment towards our Services using our best judgement. For example, if you ordered a translation but did not pay the correct fee for the translation, we will complete the paid-for portion of your order first. We will gladly complete your corrected order upon receipt of the correct payment.
If you send us the wrong documents to be translated and/or evaluated, the translation and/or evaluation fee is not refundable once the Drafts have been emailed to you.
Refunds and Chargeback Agreement
You agree not to chargeback your credit card for charges we make for our Services until you have first requested a refund from at email@example.com, and have given us at least three full business days (in the State of California) to process your refund request. You will be emailed once your refund request has been processed. Any discounts applied to your order will be applied to your refund amount first. Although refunds usually take about 5 business days to credit back to your account, please allow up to 10 business days.
The Sites and original content, features and functionality are and will remain our exclusive property. The Sites are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Right to Use Written Feedback
We value your feedback. By providing us with written correspondence, you consent to our use of that content or excerpts thereof – along with the use of your first name, your last initial and the date of your correspondence – on our website and/or in our advertising materials. You may revoke this right at any time by advising us in writing to firstname.lastname@example.org.
Links to Other Web Sites
Our Sites may contain links to third party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection, with the use of or reliance on any such content, goods or services available on or through any such third-party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
You agree to defend, indemnify and hold harmless Validential Corp. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees), resulting from or arising out of a) your use and access of the Sites, b) your use and/or purchase of our Services, or c) a breach of these Terms.
Limitation of Liability
In no event shall we, nor our directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use of the Site or our Services; (ii) any conduct or content of any third-party on the Site; (iii) any content obtained from the Site or our Services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Notwithstanding any provision to the contrary, the total liability of Validential Corp. and its employees and consultants, for all losses, damages, costs, and expenses, including attorneys’ fees, shall not exceed the aggregate amount paid to us for Services under this Agreement, regardless of the legal theory under which such liability is imposed.
Except for our guarantees, our Sites and Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Your use of our Sites or Services is at your sole risk. The Sites or Services are provided on an “as is” and “as available” basis. We, our subsidiaries, affiliates, and licensors do not warrant that a) the Site will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site or Services will meet your requirements.
Some jurisdictions do not allow excluding or limiting implied warranties or limiting liability for incidental or consequential damages, and some jurisdictions have special statutory consumer protection provisions which may supersede the foregoing disclaimers and limitations. As a result, these disclaimers and/or limitations may not apply to you if prohibited by law.
These Terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site and Services, and supersede and replace any prior agreements we might have had between us regarding the Site and Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new Terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us at email@example.com.